Privacy Policy

Effective Date: October 17, 2026 Last Updated: October 17, 2026

Website: quickdropdelivery.com.ng Data Controller: Quickdrop Mobility Limited, operator of QuickDrop Delivery Privacy Contact: support@quickdropdelivery.com.ng

1. Introduction

QuickDrop Delivery is operated by Quickdrop Mobility Limited ("Quickdrop Mobility," "we," "us," or "our"), which respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process personal information when you use our mobile application, website, delivery services, marketplace, customer support channels, or related features.

It applies to customers, senders, recipients, merchants, riders, logistics partners, website visitors, and individuals who communicate with us.

QuickDrop processes personal data in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023.

Please read this Policy to understand our practices and your rights.

2. Who Is Responsible for Your Data?

The primary data controller for QuickDrop's consumer Platform is:

Data Controller: Quickdrop Mobility Limited, operator of QuickDrop Delivery Website: quickdropdelivery.com.ng Privacy Contact: support@quickdropdelivery.com.ng

In some circumstances, participating merchants or logistics partners may independently determine how they process information for their own legitimate business purposes.

Where this occurs, their separate privacy obligations may also apply.

QuickDrop will establish appropriate contractual and operational arrangements with third parties that process personal data on its behalf.

3. Personal Data We Collect

The information collected depends on your relationship with QuickDrop and the services you use.

3.1 Account and Identity Information

We may collect:

• Full name.
• Email address.
• Phone number.
• Login credentials or authentication identifiers.
• Profile information.
• Account type and role.
• Account preferences.
• Identity verification information where necessary and lawful.

Passwords are protected using secure authentication mechanisms and are not stored in readable plain text.

3.2 Delivery Information

When you request or receive a delivery, we may collect:

• Pickup address.
• Drop-off address.
• Sender and recipient names.
• Sender and recipient phone numbers.
• Delivery instructions.
• Parcel description.
• Order and tracking identifiers.
• Pickup and delivery timestamps.
• Delivery status and proof-of-delivery information.
• Communications necessary to complete the delivery.

If you provide another person's contact information, you must have a lawful basis for doing so and should inform that person where appropriate.

3.3 Location Information

Depending on your device permissions and the features used, QuickDrop may process:

• Addresses entered manually.
• Locations selected on a map.
• Approximate location derived from network or device information.
• Precise device location when permission is granted.
• Rider location during authorized delivery operations.
• Route and delivery-location information.

For customers, precise location may be used to simplify address selection and provide location-based services.

For riders, location information may be necessary during active assignments to support dispatching, navigation, tracking, and operational safety.

QuickDrop will provide clear notice and request the required device permission before collecting background location. We do not use undisclosed background tracking.

Users can manage device location permissions through their device settings, although disabling certain permissions may affect location-dependent features.

3.4 Marketplace Information

When you shop through QuickDrop, we may process:

• Products viewed or ordered.
• Shopping-cart contents.
• Merchant details.
• Purchase history.
• Product preferences.
• Order fulfilment information.
• Customer complaints and returns.

3.5 Payment and Transaction Information

We may collect:

• Transaction references.
• Amounts paid.
• Payment status.
• Refund information.
• Billing information.
• Payment method type.
• Limited payment identifiers supplied by payment processors.

Payments may be handled by authorized third-party payment providers.

QuickDrop does not intend to store full payment-card numbers, card security codes, or online banking passwords.

Payment-data handling follows the implemented payment architecture and applicable security requirements.

3.6 Device and Technical Information

We may collect:

• Device type and operating system.
• Application version.
• IP address.
• Device or installation identifiers where applicable.
• Error reports and crash diagnostics.
• Security and authentication logs.
• Usage events and performance information.
• Browser type and website interaction data.

3.7 Customer Support and Communications

We may process:

• Messages submitted through support channels.
• Support tickets and complaint details.
• Email correspondence.
• Feedback and survey responses.
• Records of interactions with merchants, riders, or support staff where necessary.

Calls or messages will not be recorded for additional purposes without appropriate notice and lawful justification.

3.8 Merchant, Rider, and Logistics Partner Information

Where applicable, we may collect:

• Business names and registration details.
• Business contact information.
• Authorized representative information.
• Rider identification and verification details.
• Vehicle information.
• Required licences and permits.
• Bank or settlement account details.
• Assignment and fulfilment history.
• Operational performance information.
• Information required for safety, fraud prevention, and compliance.

We will seek to collect only information relevant to the applicable relationship.

4. How We Collect Information

We may obtain personal data:

1. Directly from you when you register, order, contact us, or complete forms.
2. From your device when you grant relevant permissions.
3. From merchants, riders, and logistics partners involved in your transactions.
4. From payment and authentication providers.
5. Through website cookies or comparable technologies, where implemented.
6. From authorized third-party integrations.
7. From public or official sources where necessary and legally permitted for verification or compliance.

We will not collect information merely because a device or integration makes it technically available.

5. Why We Process Your Personal Data

We process personal information for specified and legitimate purposes, including:

5.1 Providing Our Services

To create accounts, process orders, coordinate pickups, arrange deliveries, facilitate marketplace purchases, and provide tracking information.

5.2 Payments and Refunds

To process transactions, reconcile payments, prevent duplicate charges, investigate failed payments, and issue refunds.

5.3 Customer Communications

To send order confirmations, delivery updates, account alerts, support responses, and important service notices.

5.4 Safety and Fraud Prevention

To protect users and partners, investigate suspicious transactions, prevent unauthorized access, and maintain platform integrity.

5.5 Improving the Platform

To understand service performance, fix bugs, improve user experience, and evaluate product functionality using appropriately limited data.

5.6 Legal Compliance

To comply with applicable legal, regulatory, tax, accounting, and lawful information-disclosure requirements.

5.7 Marketing

To send promotional messages where we have an appropriate lawful basis and have provided any required choice or consent mechanism.

Users may opt out of direct marketing communications.

5.8 Partner Operations

To assess and manage merchant, rider, and logistics partner relationships, including onboarding, assignments, settlement, and support.

6. Lawful Bases for Processing

Depending on the circumstances, we rely on one or more lawful bases recognized by applicable law:

Contractual necessity: Processing required to provide services you request or perform an agreement with you.

Legal obligation: Processing required by applicable law.

Legitimate interests: Processing necessary for appropriate operational, security, fraud-prevention, or service-improvement interests, provided these do not override your applicable rights and interests.

Consent: Processing for which we request your freely given, specific, informed, and unambiguous agreement, such as certain marketing or optional device permissions where applicable.

Vital interests or other legally recognized grounds: Processing necessary in exceptional circumstances permitted by law.

Where consent is the lawful basis, you may withdraw it without affecting the lawfulness of processing conducted before withdrawal.

We do not treat acceptance of our Terms as blanket consent for every form of personal data processing.

7. How We Use Location Data

Location information is particularly relevant to delivery operations.

We may use it to:

• Help customers select pickup and delivery addresses.
• Identify whether a location falls within an available service area.
• Support rider assignment and navigation.
• Display delivery progress where supported.
• Investigate delivery problems.
• Improve routing and operational performance using appropriately protected information.

Where live rider tracking is provided, customers should receive only the location information reasonably necessary to follow their active delivery.

We will not intentionally expose a rider's unrelated movements to customers.

Precise location access and any background collection must be supported by appropriate permissions, disclosures, safeguards, and technical controls.

8. Sharing Personal Information

We may share relevant information with the following recipients when necessary and lawful.

8.1 Riders and Logistics Partners

We may provide pickup and delivery addresses, contact details, delivery instructions, and relevant order information to authorized delivery personnel.

8.2 Merchants

We may share customer names, order details, fulfilment information, and delivery instructions necessary to process marketplace purchases.

8.3 Payment Providers

We may share transaction information with payment processors to authorize payments, prevent fraud, and handle refunds.

8.4 Technology Service Providers

We may use hosting, authentication, mapping, messaging, analytics, security, and customer-support providers to operate the Platform.

Partnership enquiry submissions are processed by FormSubmit and delivered to QuickDrop support. FormSubmit receives the information entered in the partnership form for this purpose.

Such providers should process personal data under appropriate contractual, confidentiality, and security arrangements.

8.5 Professional Advisers and Authorities

We may disclose information to professional advisers, regulators, law enforcement, courts, or other competent authorities where required or lawfully justified.

8.6 Business Transfers

If QuickDrop undergoes a merger, acquisition, restructuring, or transfer of assets, relevant information may be disclosed subject to appropriate legal protections and notices.

QuickDrop does not sell personal data to advertisers or data brokers as part of its intended business model.

Any future materially different data-sharing practice will require appropriate disclosure and legal compliance.

9. International Data Transfers

Some technology service providers may host or process personal data outside Nigeria.

Where personal data is transferred internationally, QuickDrop will take steps to ensure that the transfer complies with applicable requirements under the Nigeria Data Protection Act 2023.

Depending on the circumstances, this may involve legally recognized adequacy arrangements, appropriate contractual safeguards, or another permitted transfer mechanism.

We will assess relevant risks and implement appropriate safeguards.

Users may contact us for further information about applicable international data transfers, subject to legal and confidentiality restrictions.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including contractual, operational, security, accounting, legal, and dispute-resolution requirements.

Different categories of information may have different retention periods.

For example:

• Account information may be retained while an account remains active and for a justified period afterward.
• Transaction and financial records may be retained for applicable legal or accounting periods.
• Delivery records may be retained for fulfilment, customer support, fraud prevention, and dispute resolution.
• Support records may be retained for a period proportionate to the nature of the request.
• Security logs may be retained for a limited period appropriate to security needs.

We maintain retention periods appropriate to each category of personal data and review them against operational and legal requirements.

When retention is no longer necessary, we will delete, anonymize, or otherwise securely dispose of the information, unless further retention is lawfully required.

11. Data Security

We implement appropriate technical and organizational safeguards designed to protect personal data from unauthorized access, alteration, disclosure, destruction, or loss.

Depending on the systems involved, these measures may include:

• Secure authentication.
• Encryption in transit and, where appropriate, at rest.
• Role-based access controls.
• Restricted administrative privileges.
• Logging and monitoring.
• Secure software development practices.
• Backups and recovery procedures.
• Vendor security assessments.
• Incident-response procedures.

No digital system can be guaranteed completely secure.

If a personal data breach occurs, we will investigate and provide notifications to affected individuals or regulators where required by applicable law.

12. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to:

1. Be informed about how your personal data is processed.
2. Access personal data held about you.
3. Request correction of inaccurate or incomplete information.
4. Request deletion of personal data where legally applicable.
5. Object to certain processing activities.
6. Request restriction of processing in applicable circumstances.
7. Withdraw consent where processing relies on consent.
8. Request data portability where applicable.
9. Challenge certain solely automated decisions and seek appropriate human review where legally provided.
10. Lodge a complaint with the Nigeria Data Protection Commission.

We may request reasonable identity verification before processing certain requests to protect your information.

We will respond within applicable legal timeframes and explain any lawful limitation or refusal.

13. Account Deletion

Users may request deletion of their QuickDrop account by contacting:

Support Email: support@quickdropdelivery.com.ng

Where an in-app account deletion feature is available, users may also submit requests through that feature.

After a valid deletion request, we will take reasonable steps to delete or anonymize personal data that is no longer required.

Certain information may need to be retained to comply with law, investigate fraud, resolve outstanding transactions, or establish or defend legal claims.

Deleting an account does not necessarily require the immediate deletion of every record associated with past transactions.

We will explain relevant retention exceptions where appropriate.

14. Marketing Communications

QuickDrop may send product updates, promotions, offers, and marketing messages where permitted by law.

Where consent is required, we will request it before sending such communications.

You may unsubscribe using the method provided in the communication or by contacting us.

Transactional communications, such as security notices, receipts, and active delivery updates, may continue where necessary to provide the service.

15. Push Notifications

With appropriate device permissions, QuickDrop may send notifications relating to:

• Order confirmations.
• Rider assignment.
• Pickup and delivery status.
• Account security.
• Customer support.
• Optional promotions.

You can manage push-notification permissions through your device settings.

Disabling notifications may limit your ability to receive timely delivery updates.

16. Cookies and Website Technologies

Our website may use cookies or similar technologies to support:

• Essential website functionality.
• Security and performance.
• User preferences.
• Website analytics, where enabled.

Non-essential cookies or tracking technologies will be subject to applicable notice and consent requirements.

Users may control cookies through browser settings and any available cookie preference tools.

The QuickDrop website does not use non-essential analytics or advertising cookies. Essential hosting technologies may be used to deliver and secure the website.

17. Children's Privacy

QuickDrop's transactional services are intended for adults who can lawfully enter into contracts.

We do not knowingly permit children to independently register for transactional accounts in violation of applicable law.

If we become aware that a child's personal data has been collected without an appropriate lawful basis or required authorization, we will take reasonable steps to address the situation.

Parents or guardians may contact us about concerns involving a child's information.

18. Automated Processing and Decision-Making

QuickDrop may use automated systems to support operational functions such as fraud detection, delivery assignment, and service availability.

Where automated processing produces legal or similarly significant effects on an individual, we will comply with applicable safeguards, including rights relating to human intervention and review where required.

We will not describe operational automation as fully autonomous decision-making unless that accurately reflects the implemented system.

19. Third-Party Websites and Services

The Platform may contain links to external websites, payment services, map services, or other third-party platforms.

Their privacy practices may differ from ours.

We encourage users to review applicable third-party privacy notices.

QuickDrop remains responsible for its own processing activities and any obligations that apply to its service-provider relationships.

20. Changes to This Privacy Policy

We may update this Policy to reflect changes in our services, technologies, legal obligations, or data-processing practices.

The revised Policy will display an updated effective or revision date.

Where changes materially affect how personal data is processed, we will provide appropriate notice and obtain consent where legally required.

21. Complaints and Regulatory Rights

If you believe your personal data has been handled improperly, please contact QuickDrop first so we can investigate.

Privacy Contact: support@quickdropdelivery.com.ng Website: quickdropdelivery.com.ng

You also have the right to lodge a complaint with the Nigeria Data Protection Commission, subject to applicable law.

Regulator: Nigeria Data Protection Commission Website: ndpc.gov.ng

22. Contact Us

For privacy questions, access requests, corrections, account deletion, objections, or complaints:

Quickdrop Mobility Limited Operator of QuickDrop Delivery. Website: quickdropdelivery.com.ng Privacy and Support Email: support@quickdropdelivery.com.ng